I came across another photographer today with an Epson Stylus Photo R2400 that wouldn’t print from Leopard. I suspect that this problem could afflict any Epson printer installation.

Symptoms are:

1) The document to be printed appears in the printer queue but doesn’t go anywhere. Neither does it complain.

2) If you try to open Epson’s printer utility (where you would normally check ink-levels, clean the printer heads, etc) it appears briefly in the dock and then disappears.

If you get the unexpectedly quit dialog and select report to Apple, you see the error details. This time around it complained that it couldn’t find:

/Library/Printers/EPSON/CIOSupport/CIOSupport.framework/Versions/A/CIOSupport

Inspection of this location showed an alias to CIOSupport pointing nowhere.

Fortunately the client had no other printers, so despite the fact he had previously tried to install the latest driver (from here), I did the same, but before doing so removing the EPSON folder entirely to the desktop to make sure the installer created a fresh version and also removing the printer from Print and Fax set-up. I then recreated it after the installer had reinstated the EPSON folder.

That did the trick.